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Exclusive Business Marketing – Terms of Service

Last Updated: August 14, 2025

Thank you for choosing Exclusive Business Marketing (EBM). By signing up for our services or accessing our website at https://exclusivebusinessmarketing.com, you agree to the following terms and conditions. These terms govern your use of our services, deliverables, and any marketing campaigns or digital assets we produce for you.

1. Services Provided

EBM provides a range of digital marketing services including but not limited to:

  • Website design and development
  • Search Engine Optimization (SEO)
  • Paid Advertising (PPC) across Google, Meta, TikTok, YouTube, etc.
  • Social Media Management
  • Email and SMS marketing
  • Graphic design and video content
  • AI chatbot development
  • AI voice bot development
  • AI optimization for search engines (AIO)

Services rendered are detailed in your specific agreement or invoice and will begin upon initial payment and client onboarding.

2. Payment Terms

  • Payment is due monthly on the date outlined in your agreement (usually the same date each month).
  • A valid payment method must be kept on file.
  • Fees are non-refundable once the campaign or service cycle has started.
  • All paid advertising budgets are separate from EBM management fees and are billed directly to the client’s ad accounts.

3. Cancellation Policy

  • All contracts include an initial minimum term (typically 6 months unless otherwise stated).
  • After the initial term, contracts convert to month-to-month with a 15-day written notice required to cancel.
  • Cancellation must be submitted in writing to info@exclusivebusinessmarketing.com at least 15 days before your next bill date to avoid charges for the following month.

4. Ownership of Assets

  • All creative assets (graphics, videos, ad copy) developed for the client are owned by the client once paid in full.
  • Campaign structures, data, and dashboards remain accessible to the client during and after service unless otherwise agreed.
  • EBM retains the right to display non-confidential work in portfolio or case studies.

5. Search Engine Optimization (SEO) Terms & Disclaimer

Timeframe and Expectations

Search Engine Optimization (SEO) is a long-term strategy and does not produce immediate results. While our team begins SEO implementation immediately upon onboarding, clients should expect that meaningful changes in keyword rankings, organic traffic, and visibility can take between 3 to 6 months, and sometimes longer depending on industry competitiveness, existing domain authority, and other factors.

Foundational Phase (First 90 Days)

During the first 1–3 months, SEO efforts typically include:

  • In-depth keyword research
  • On-site optimization (meta tags, alt text, header structure)
  • Technical improvements (site speed, crawlability, mobile responsiveness)
  • Initial content planning or landing page creation
  • Setup and verification of tracking tools (Google Search Console, Analytics)

These early stages are essential but often do not result in immediate keyword ranking improvements or increased traffic. They lay the groundwork for future growth.

Performance Metrics

We will track and report on performance indicators such as:

  • Keyword rankings
  • Organic impressions and clicks (via Google Search Console)
  • Page indexing status
  • Website speed and technical audit scores

Incremental improvements (e.g., movement into the top 50 rankings for keywords, increased impressions) may occur during the first 60–90 days. However, SEO results are not guaranteed within any fixed timeframe, and success depends on many external factors, including algorithm changes and competitive activity.

No Guarantees

Exclusive Business Marketing does not guarantee specific keyword positions, traffic increases, or sales from SEO services. We do not control search engine algorithms or their ranking decisions. Our obligation is to perform services professionally, follow industry best practices, and provide transparent reporting throughout.

Term Commitment

To support meaningful SEO growth, we require a minimum term of 6 months for SEO campaigns. Early termination may disrupt momentum and negatively impact results.

6. AI Optimization (AIO) Terms

AI Optimization (AIO) is a process aimed at improving your website’s visibility, clarity, and structure for AI-powered search engines and assistants. AIO performance depends on consistent updates, structured content, and third-party algorithm behavior. While we implement best practices, Exclusive Business Marketing does not guarantee placement or preference by any specific AI engine.

Clients should expect initial changes (e.g., improved page structure, FAQ data, structured markup, featured snippets) within the first 30–90 days, with longer-term visibility gains taking 3–6 months or more depending on AI engine adoption and search trends.

7. AI Chatbot & Voice Bot Disclaimer

EBM may develop and deploy AI-powered chatbots and voice bots as part of your marketing solution. These systems use generative AI and natural language processing to engage with users via text or voice.

By using these services, you acknowledge and agree that:

  • AI bots are not guaranteed to produce error-free or contextually perfect responses.
  • EBM is not liable for misinterpretations, missed messages, appointment errors, or false information provided by the AI.
  • The client is responsible for reviewing initial scripts, FAQs, and logic provided to the AI system.
  • Clients agree to promptly report any issues so adjustments can be made.

AI bots are continuously improved but should not be considered a replacement for human supervision in sensitive, legal, or high-risk conversations. The client assumes all responsibility for how AI systems are presented to end users.

8. Performance Disclaimer

While we aim to improve traffic, engagement, and conversion rates, we do not guarantee specific ROAS (return on ad spend), CTR (click-through rate), CPA (cost per acquisition), or sales. Performance outcomes depend on many factors outside our control including competition, product pricing, website functionality, market shifts, and algorithm changes.

9. Access & Reporting

  • Clients will retain access to ad accounts, dashboards, and analytics tools where applicable.
  • Weekly or monthly reports will be provided based on service level.
  • Clients agree not to modify or delete tracking tools or disrupt reporting accuracy.

10. Ad Budget Use

  • Clients agree to pre-approve monthly budgets per platform (Google, Meta, etc.)
  • EBM will not exceed the agreed budget without prior written approval.
  • All ad spend is the responsibility of the client and paid directly to the platform.

11. Refunds and Cure Period

  • All services are non-refundable once initiated.
  • In the case of a clear failure to deliver a scoped deliverable (e.g., missing scheduled landing page or post), clients may request correction.
  • A 10-day cure period will be provided to address such issues.
  • Refunds are only available if a deliverable remains undelivered after the cure period and will be prorated based on the undelivered portion.

12. Changes to Terms

Any future changes to these Terms of Service will not apply to active clients unless mutually agreed to in writing. A PDF version of your applicable terms will be attached to your signed agreement.

13. Contact

Exclusive Business Marketing
16371 Gothard St. Ste C
Huntington Beach, CA 92647
Phone: (866) 677-4443
Email: info@exclusivebusinessmarketing.com
Website: https://exclusivebusinessmarketing.com

We appreciate the opportunity to help grow your brand.

 

For questions about these Terms, contact:
📧 policies@exclusivebusinessmarketing.com
📞 866-677-4443

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